Parent/Legal Guardian & Student Complaints Procedure

It is the goal of the International Baccalaureate at Bartow High School to maintain focus on the IB mission and philosophy. This includes being open-minded and reflective in our approach to receiving feedback from parents/legal guardians and students with regard to concerns that may arise during the school year.  Please read the procedures outlined below on how to proceed if concerns arise throughout the school year. 

General Guidelines

At times, students or parents may have questions or concerns that they wish to bring to the attention of school staff.  Students and parents are encouraged to express concerns and complaints with appropriate school staff through emails, phone calls, and/or scheduled conferences.  The following general guidelines will help to ensure that all communication is timely and effective. 

  1. Contact the classroom teacher when the concern involves a student’s academic work, instructional materials, and/or classroom environment.  The teacher will strive to respond to the concern by the next school day and resolve the issue within 3 school days.  
  2. Contact the IB Bartow Coordinator/Counselor when concerns are of a personal nature. The counselor/coordinator will strive to respond to the concern by the next school day and resolve the issue within 3 school days.  
  3. Contact the IB DP Coordinator/Counselor when questions or concerns are related to the IB program and a student’s overall performance and progress.  The coordinator will strive to respond to the concern by the next school day and resolve the issue within 3 school days.
  4. Contact the Head of School when concerns cannot be resolved with the teacher or coordinator. The Head of School will strive to respond to the concern by the next school day and resolve the issue within 3 school days.
IB Bartow’s complaints procedures are communicated to students and their families during orientation, through parent and student resource materials, and as needed during other various times throughout the school year.